Get to know about Neochatbot

• What is neochatbot Connect ?

  neochatbot connect offering WhatsApp Business solution such as multi agent team inbox, chat bot, and bulk WhatsApp broadcasting on top of Official WhatsApp Cloud API. Basically a business can explore the full potential of WhatsApp using neochatbot connect.

• Does neochatbot help in setting up the account after purchase?

  Yes, we at neochatbot are prepared to help to setup your account and give you a quick tour of the product. But we are only offering chatbot building service to the enterprise package. However you can watch tutorial videos and get it done without any technical knowledge.

• What is the free conversations mentioned in all plans?

  There is a monthly 1000 free customer initiated conversation provided by Meta. Additional usages and Business initiated conversation charges are applicable based on country and pre-approved template category.

• What is a user agent in the pricing plans?

  A user agent refers to a customer service representative or an individual who operates the chatbot and communicates with customers through the chatbot. Using neochatbot connect chat conversations can be assigned to multiple agents like a tele calling system.

• What are active contacts in the pricing plans?

  Active contacts refer to the number of unique contacts engaged in a chat conversation on a month.

• What is a chatbot in neochatbot Connect?

  neochatbot Connect offers two types of chatbots – structured chatbots and AI chatbots. Structured chatbots can be built using drag-and-drop components, allowing businesses to have complete control over the conversation flow. AI chatbots, on the other hand, use natural language processing to communicate with customers and provide automated responses to their inquiries.

• What is API & Webhooks?

  API (Application Programming Interface) and webhooks refer to the technology used to connect and integrate the chatbots with other applications or systems used by the business.